Replay Kids
What People Ask
A parent handing a pram on, and a parent deciding whether it is good enough for their own child. Here is how it works for each of you, including the money.
If You Are Buying
What If I Get It Home And It Is Wrong For Us?
You see it before you pay for it. Every road here ends with you standing in front of the item — collecting it, meeting the seller nearby, or opening the parcel — and your money is held until that moment. Say the word and it goes back to your account rather than to the seller.
For a posted item you have three days from the day it lands to look it over and tell us it is wrong for you. The money is still ours to return at that point, which is what makes it simple.
How Do I Know It Is As Good As It Looks?
Two people describe it. The photograph is read and the plain facts come back written — what it is, where it belongs, the condition as it appears. Then the parent who owned it writes the part only they can: the years their daughter had it, the scuff on the left footrest, the wheel that squeaks until it warms up.
That second voice is the whole reason this works. A parent four suburbs away can tell the difference between a description and a person, and so can you.
Is It Safe To Meet Somebody?
An address travels with a payment rather than with a message. The seller learns where you are once you have committed, and you learn where they are at the same moment, so the two of you arrive at a door already agreed.
Anything for a child is worth a plain look on the day: the harness, the brake, the standard sticker if it carries one. A seller who has lived with it will tell you gladly, and you are welcome to walk away at the door with your money still yours.
If You Are Selling
What Does The 10 Per Cent Mean For Me?
10 per cent of what an item sells for, charged the day it sells. List a pram at $240 and $216 reaches you. The rest costs you nothing — listing, photographs, the reading, and as many items as you like.
Listing costs you nothing and staying listed costs you nothing, for as long as it takes. Where it never sells, it has cost you a photograph.
When Does The Money Actually Reach Me?
The buyer pays at the moment they say yes, and we hold it. It moves to you once the item is in their hands — at your door, at theirs, or three days after a parcel lands.
Which means the person knocking on your door has already paid in full, and you are handing over a pram you have already sold.
What If The Buyer Changes Their Mind?
On a collection they are standing in front of it before the money moves, so a change of heart happens while it is still yours and still listed. It goes back up in a tap, with the words already written.
On a posted one the only question is whether it arrived. Whoever bought it presses I have received it and the money goes across to you. Their deciding happened when they paid, which is why the few lines you write about a posted piece carry more than any photograph.
Do I Have To Post Anything?
Posting is yours to switch on for each item, in your own words rather than as a shipping setting. Leave it off and people collect from you, or you drop it nearby. A cot goes one way and a bundle of books goes another, and that is your call each time.
For Both Of You
Who Sees My Address?
The two of you, once a sale is agreed, and us. A listing carries a suburb and the item, and the rest arrives with the payment.
Why Second Hand At All?
Every child deserves the possibility of good quality rather than only whatever is left over. A pram that carried one child has years in it, and the family it reaches next gets those years instead of a landfill getting them.
That is dignity rather than thrift, and it is the whole reason this exists.
Ask Us Anything At All
Write to encore@replaykids.com.au and a person answers you.
Open Your Gate For One Morning.
It’s the modern day garage sale, except no one arrives early.
Open Your Place See What Is Open Near You Or A Whole Street, Together